The last 2 weeks have been a nightmare.
To run a successful e-commerce website, you need a good domain name, a well built site, an easy to use payment system, and an efficient pick and pack system. Having finished 2 websites 2 weeks ago we were ready for launch. Cue website 1. Time to change the dns settings. What do you mean you don’t have control of the domain name? Who does? What do you mean you haven’t had control of it for the last 2 years…
Website 1 is beginning to look like a lost cause, cue website 2. XML files submitted to fulfillment company. Wait a week. What do you mean you still haven’t tested them? We want to launch tomorrow! Ok, we’ll launch next week then. Monday comes. We’ll test them today, promise. What do you mean the technical team have all left for the day, who’s testing my files? We’ll do it tomorrow. Yeah, sorry, there’s something wrong and we don’t know how to fix it. It’ll be fixed tomorrow.
Right, well we’re launching anyway. Payment system set to live account. Live account doesn’t work. Phone them. Sorry, it’ll be fixed tomorrow. Tomorrow comes, yes, it’s fixed, test again, no it isn’t. Phonecall number 2, fix it, yes we will, tomorrow. This pattern continues for 4 days.
Back to website number 1, domain name is looking promising, A record has changed, website still not there. ARGH, I gave them the wrong IP. Grovelling email, please change it again. Finally fixed. Test newly live site, SSL doesn’t work…
Website number 2, yes, we’ve located the problems with your files. Sorry, our instructions are erroneous. New files, tested. Yes, they look fine, let’s launch on Monday!